MS 365 Support Officer [based in Luxembourg]

Who are we?

Trasys International is a dynamic global organization that takes pride in being the trusted partner of EU Institutions. With strong commitment to excellence and a 30-years track record of delivering high-quality solutions, we are dedicated to supporting the growth and success of our clients. Our Mission is to help our clients keep up with the challenges of digital transformation by providing the right talent at the right time for the right job. To this end, we are constantly looking for talented professionals who are interested in working on challenging international projects and able to deliver high-quality results within multicultural environments. Our services include (but are not limited to) modernization of solutions, digital workspaces, cloud technologies and IT security. Our Headquarters are in Brussels and we have active accounts and offices across Europe (i.e. Luxembourg, Amsterdam, Athens, Stockholm, Geneva).

Is this YOU?

For one of our main clients based in Luxembourg - an European Institution, we are looking for a Support Officer with expertise in the domain of M365 and providing user trainings to join our team in the area of financial supervision, fraud prevention and crime investigation. You will be part of the Digital Services Unit and will contribute to the implementation and maintenance of the IT autonomy Programme of the client. You will be responsible for supporting the ongoing projects to achieve the autonomy of the organization and provide trainings to the users and onboarding to the newcomers. 

More specifically, you will be responsible for...

• Providing support in the domain of MS 365 
• Act as a second line of support for all the tech support issues
• Conduct diagnostics to determine the nature of problems, provide support, and perform repairs when possible to hardware, software and equipment
• Onboarding of new staff in the organization
• Provide support in Video conferencing domain
• Provide training for the usage of Video conferencing rooms
• Provide support for IT equipment 
• Provide support in user account management, password reset, etc. 
• Provide support in all IT related domains.

You need to be based in Luxembourg and work on hybrid mode (50% presence in the office). 

Are you the perfect match? 

• Bachelor's degree or 3 years of higher education or equivalent in professional experience;
• Proven experience in IT/security support team;
• Experience in providing support to users;
• In-depth knowledge of MS 365, Azure, and best practice methodologies (ITIL or similar);
• Experience in providing User trainings;
• Technical knowledge to configure Teams, Outlook, SharePoint, and Video Conference meeting rooms.
• Fluent English (C1/C2).